Outsource Anything
BruntWork makes it easy for companies to outsource their most important roles to a distributed workforce who can perform these tasks virtually, in any language, anywhere in the world.
The Leading Outsourcing Firm
BruntWork is often featured in the news as it continues its quest to become the largest outsourcing company in the world. Read about us below.
Outsource Any Job To BruntWork
How to Hire an Agent with BruntWork?
Forget wading through pages of spam and unqualified freelancers on UpWork and other freelancing platforms.
We take the guesswork out of offshore staffing with a bespoke process to find you the right agents to work with your business.
Discovery Call
Candidate Screening and Testing
Based on your requirements, BruntWork’s recruitment team sources and selects for a shortlist of the top qualified candidates. We then perform a technical check of their computer and internet connection, as well as require the candidate to pass standardised English language, logic and numeric aptitude tests.
Client Interview and Testing
Only once we’ve screened and shortlisted the most suitable candidates will we set up a video call for you to interview.
Our entire recruitment process is 100% free with no obligations – we only charge you once agents have started working and for the tracked hours they work
Cultural Awareness Training
We provide a full day training session to ensure awareness of Western communication styles, including working with customers in countries such as in Australia, the US, Canada and the UK.
Timesheet Tracked Hourly Billing
BruntWork’s Client Services Team will track hours and provide you with fortnightly summaries of timesheets for your reference. You are only billed for the hours agents have logged to work.
Admin & Account Management
We tally up the total timesheet hours and send you one simple invoice for the total time worked each month.
The BruntWork Advantage
No lock in contracts.
$ No set up fees
(recruiting is free).
Free to change your staff
if you need to.
Only pay an hourly rate which includes computer, internet and all fees.
24/7 operation
(we can handle global businesses).
Agents can work from a minimum
of 20 hours per week.
BruntWork gives you top talent
Caren Mangaran shares her experience, firsthand.
What Success Looks Like
Hear from our clients themselves
Anthony Spon-Smith, Chief Executive Officer
Coco Republic
“Coco Republic offers beautifully crafted furniture to clients globally. As a multi-jurisdictional retailer, outstanding service to our clients is at the heart of everything we do. We approached BruntWork primarily for customer support and they have been outstanding at finding the best recruits to operate around the clock, at the lowest cost possible with speed unparalleled in the industry.”
Manal Iqbal, Chief Executive Officer
Buddy Bet
Buddy Bet is a ‘world first’ social network where you can bet on almost anything. From sports to entertainment and the downright ridiculous, you can bet on almost anything with Buddybet. “Bruntwork has been instrumental in helping us build a strong, remote, global workforce to achieve success. We have thrown several tasks at them and they have delivered constantly. We highly recommend their services.”
Shanya Suppasiritad, Chief Executive Officer
RNTR
Elevate your look with Rntr.’s curated selection and hit refresh whenever you choose. “BruntWork’s team has allowed us to scale our digital campaigns far more quickly and cost-effectively than local agencies. They have been the perfect solution for us as an early stage startup – they were quick to move and implement to test new campaigns, allowing us to learn quick and pivot if we need to. “
Frequently Asked Questions about Bruntwork's Outsourcing Services
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
Outsourcing has been around for decades, however companies are now finding in a high inflation, low growth environment that outsourcing is the key to sustaining and growing profits. If you are thinking about reducing operational cost in your business and improving efficiency, outsourcing could be perfect for your business. Outsourcing typically relates to the process of hiring your full or part-time agents offshore. The Philippines and Colombia are both considered leading countries for outsourcing with incredibly high rates of education, amazing, hard working cultures and well established infrastructure for remote teams. BruntWork helps small and large companies establish remote teams in record time and has large clients who are listed (as well as many smaller ones). Let us help you outsource to the Philippines, Colombia and beyond and find the perfect employee to fit your business.
BruntWork has scaled 30 agent teams in 14 days. Whilst it depends on the specific role, most clients are up and running in 5-10 days.
Great English, hard working attitude, university education and a friendly demeanor are the main qualities we look for. We also ensure they have a quiet space to work in, high spec computer and fast internet access.
Outsourcing services include everything you might possibly dream of. One of the most important qualities we look for is time management skills so we can ensure your tasks are completed efficiently. BruntWork agents possess excellent communication skills (both verbal and written). Before we undertake our recruitment process we check knowledge of the tools you use most commonly.
What your outsourced agent can do is limited only by your imagination and capacity to train. Some agents we’ve placed manage calendars and inboxes, undertake research and manage LinkedIn profiles for lead generation, customer support, telemarketing & more. They can create spreadsheets, update, and audit websites, build and optimise online product listings. Our agents are trained to ensure that communication with your customers is timely and professional. Apart from this, if you have any other need, you can tell them and they make sure to get the work done for you.
There are so many benefits to outsourcing agents to offshore to countries like the Philippines, Colombia and beyond. Firstly Filipinos and Colombians love working for foreign companies, as it allows them to work from home, avoid the traffic and work a day shift which is the preferred mode of employment in both the Philippines and Colombia. We find that virtual assistants hired by BruntWork report high levels of employee satisfaction and the benefit to you are substantial cost savings that can support your business expansion.
One understated benefit is the mental freedom associated with ceasing tasks that suck your creativity. With this new mental clarify, you can dream up new ideas to help your business expand and run more efficiently.
14 days is the average time it takes for BruntWork to post a job ad, vet candidates, place them through extensive interviews and place them in your team. We take pride in making sure that we get the perfect fit of agents to your business.
Our recruitment process is not dissimilar to an on-shore recruitment process except our labour pool is 5x bigger than your labour pool on-shore. Together, the Philippines and Colombia have over 150m population, so for every role we advertise, expect 10x the number of applicants. But don’t worry, we take care of all the hard work for you, vetting candidates for English & Spanish, aptitude and skills and surface only those candidates that we expect are going to perform well for you and your company. We’ll ask you to provide a brief with specifics about your business needs, we’ll use that as the basis to surface relevant clients and then we’ll shortlist the best for an interview with you. If you prefer, you can conduct the final interview. For whatever reason if a candidate doesn’t work out, we’ll do the hard work of exiting them and replacing them with a better candidate.
Our talent acquisition team works checks in with candidates and we have technology to ensure that your employees start work at the designated time and clock off when you require so you don’t pay more. BruntWork screen and interview candidates based on your requirements and choose the perfect candidate suitable for your business. KPIs are something you set up with the hired employee once they are on board.
Yes, we can help you outsource part-time employees for your business or specific campaigns. Our minimum is 20 hours per week.
Yes, candidates will be informed of your business’s preferred work hours. Filipino employees are flexible and can work within the time your business requires. Night shift is a popular working schedule in the Philippines due to the number of US clients that utilise the Philippines for back-office roles so we can certainly place employees in your team to work overnight (and public holidays too with a loading!)
We do it on your behalf. If employee(s) is not performing or reaching your KPIs, let us know and we’ll help performance manage them or terminate and replace them.
We bill out of Australia and take care of payroll as part of our service at no extra cost.
Our staff are “work from home” however if you have sensitive data we can implement security measures to make sure your data is private and secure, including remote desktop solutions. We take copies of employees drivers licence, passport or other identifying information so that if something happens, we have full recourse to pursue them for damage that occurs to your business (although this has never happened to us before). We can require an NDA before onboarding based on your preference. We are fully compliant and certified to ISO 27001.
What Do Agents Think About Working for BruntWork's Clients?
Caren Mangaran shares her experience, firsthand.
Outsourcing With Heart
We’re experts at building cost-effective and scalable operational teams for businesses wanting to grow fast and effectively. Since 2020 we’ve recruited and trained thousands of staff to work in The Philippines, Latin America and other regions on behalf of our clients.
Specialist teams deployed in record time
We've deployed specialist teams across most operational functions including Telesales for both inbound and outbound campaigns. Multi-Channel Customer Support, Data and Analytics, Digital Marketing, Digital Content Production, and Web & App Design.
Controversial Benefits of Outsourcing
Outsourcing to the Philippines is one of the most popular destinations for this cost saving activity due to its low cost of labor and English-speaking workforce. However, there are also a number of controversial benefits to outsourcing to the Philippines.
Notwithstanding the debate about whether outsourcing is the way to turn for businesses looking to maximize profits, many are turning to outsourcing as a solution to rising labor costs and the great resignation.
Outsourcing Results In Lower Costs
The clear-cut benefit of outsourcing is cost savings. Business owners can accomplish tasks at a lower cost and often with higher quality. Workers from countries like the Philippines can do the work required at a fraction of the cost. This is due to the wage disparity between Western and Asian countries. The services are of high quality, ensuring business owners that lower costs do not translate to inferior quality.
Statistics & Forecasts about Outsourcing Over The Next 10 Years
BruntWork is excited about the future. Post pandemic and with remote work now commonplace, outsourcing is booming. The global outsourcing industry revenue has been unsteady over the past few years. According to Statista [2], the global revenue of business process outsourcing and information technology outsourcing was around 92.5 billion U.S. dollars in 2019. However, post pandemic and according to a study by Grand View Research Inc. [3], the global business process outsourcing market was valued at USD 261.9 billion in 2022 and is projected to reach USD 525.2 billion by 2030, registering a CAGR of 9.1% from 2022 to 2030. [7][8]. Deloitte projects that the global outsourcing market will reach $10 trillion by 2022 and international outsourcing and remote services are projected to reach $19.5 billion by 2025. BruntWork continues triple figure growth rates with no end in sight.
Achieve all your outsourcing goals with BruntWork
From entrepreneurs to globally listed companies, we’re helping scale & deliver quality labour solutions on time and well below the equivalent cost of hiring locally.
